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If any CutDrop purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.
Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We absolutely guarantee your satisfaction.
After one exchange, each exchange will incur a shipping + handling fee of $10 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
Please ship unused item and packing receipt to the following address:
CutDrop.Com
Attn: Exchanges
1519 Kem Way
Walnut, CA 91789
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. We allow one complimentary exchange per item. After one exchange, each exchange will incur a shipping & handling fee of $10.
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